All communication will be through e-mail.
Tracking will be updated through e-mail.
To contact customer service, kindly send your query to
info@ukpersonalshoppers.com
GENTLE REMINDER: If you are not able to WAIT with patience and grace, maybe this service is not for you. If you can then yes, please proceed to place order.
MAIN CONDITIONS
• Order confirmed once payment received.
• NO exchange. NO refund.
• ETA is an estimation only. Depending on custom clearance, weather & forwarder performance too.
• No call and we will not entertain if any.
• No fussy, impatient & backout buyer.
• No urgent order.
• Postage within 4 working days or agreed time.
For 1 month installment, balance payment *MUST BE MADE* within 30 days or same date of 1st payment.
Example: Depo 1st October, BALANCE must be paid on 1st November. If no payment deposit burnt, order cancelled.
❗❗❗ Please set payment reminder on your phone as we will not send any.
OTHER TERMS AND CONDITIONS
First pay first serve basis. No urgent order. Once payment made (deposit or full payment), order is final.
For preorder item, three weeks needed to confirm order as we need one week to process order and two weeks to obtain the item(s).
Therefore, please contact us again after three weeks for your order status. If item unavailable, refund will be issued.
When you pay deposit (same or more amount we requested), you are under installment plan with installment price plus poslaju/or agreed amount.
Installment – Means you are under installment plan & agreed timeline. Installment item price plus Postage
Full payment- Means you pay the one-shot payment item price plus courier charge at one time.
Deposit / payment made is non-refundable. However deposit will be given if item is sold out or unavailable. No refund for change of mind and no exchange.
All items posted on Instagram are bound to some difference due to lighting and editing. Please confirm with us if you have any queries about item(s) first before proceed with order as order is final.
Warranty- there is no warranty unless otherwise stated.
Delivery- ETA states is an estimation only and EXCLUDE custom clearance. Please expect delay due to custom checks and weather disruption.
Delivery- Postage within 4-5 working days after full payment unless otherwise stated.
Price quoted is final. We use DHL / /Skynet/ J&T as our courier and sometimes Poslaju where above couriers can’t reach courier and no COD/Self pickup.
Postage and packaging (P&P) charge inclusive but not limited to: bubble wrap (exclude shoes with box), petrol to post office and charges by Courier itself.
Your order (exclude shoes with box) will be packed in bubble wrap (single wall) one layer plus Poslaju flyer or external packaging. Let us know if you need your item to be packed in additional packaging (layer) or in box. Extra charges applied.
Box for Fossil- There is no guarantee you will receive box (if any) as per picture and with the same name with your wallet model. Sometimes we provide smaller, bigger or same as one advertised. The box may or may not include sleeve/fittings for wallet. Its best to be informed that there will be no matching box.
Box for Clarks/ Shoes- There is no guarantee you will receive your box with same name with the shoes. Sometimes box also got mixed up in the outlet. Therefore we cannot guarantee this. There also no guarantee you will receive exactly like when you buy from Boutiques where you have pads and fillings (papers and shoe shapers). It is best to be informed that you will not receive the original box.
All prices shown in Instagram posts either full payment or installment are only for the item itself, excluding local postage.
If you opted for an installment, automatically herein you are entitled to price under installment as stated in Instagram post(s), same goes for full payment.
In case where payment settled earlier than agreed timeframe, buyer still bound under installment price. If we received deposit more than what we requested or, you are still under installment agreement & Installment price.
No cancellation once deposit is made. For item agreed under installment plan, buyer need to pay as per agreed plan. If you are unable to pay within agreed time, deposit & paid payment will not be refunded. Item will be relisted without prior notice.
Buyer is responsible to pay agreed amount within agreed timeframe/timeline without prior our notification.
Our liability- All items we sell are Brand New with Tags & are 100% Authentic Guaranteed. All items are purchased by us from an authorized Store or Retail Department Store or other 3rd party supplier with credible reputation. We do not represent nor are we affiliated with advertised brands in any way.
Response to any queries is within 48-72 hours. Please be patient and wait for reply.
Once item arrived or available in Malaysia for poslaju, once you are notified (informed), it will be held for period of 2 weeks only. If no payment, then item will be relisted and auctioned. No refund for deposit or paid payment.
Return policy: Under any circumstances return allowed if customer(s) received wrong item, size, colour or defect item from what you requested. Please let us know within three calendar days after receiving the item. We will not entertain request for return after stated period.
Item agreed for return should be posted within 3 working days after return agreed.
After return proceed, refund will be given only after we receive and inspect the item. Please note that the item need to be in good, original unused condition. If we receive used, with no tag, defected or different item, refund will NOT be given.
The return must have all items that were included in the original package, such as dust bags, boxes, straps, manuals, and/or warranty. Watch bands can’t be altered and the protective plastic on the crystal and watch back must be in place. Buyer pays return shipping.
Every item is carefully wrapped and shipped in a way that it is protected. Returns should be shipped in the same manner. If it is returned damaged a refund will not be issued. If an item is returned used, damaged or without original tag a refund will not be issued. The original shipping and handling fees are non-refundable. Even if the listing has free shipping, the actual shipping cost will be deducted from the return amount. Any questions, please feel free to contact us.
Refund will be given only after we received the item as per all above within 7 working days or after we able to fully inspect the item physically. Please contact us again if you do not receive your refund yet.
This T&C will be updated from time to time.
We are also normal human beings. Any misuse of language will not be tolerated. If you adhere with our T&C, please continue to shop with us